In some cases, we may need to verify your identity. This support article is intended to explain why we need to do this, as well as how we can do so.
Table of Contents
Why we need ID
We need to ensure that we are not helping someone perform account theft. To do so, we request a scan of a government-issued photo ID to verify your identity.
Examples of ID we accept
- Passports
- Drivers licenses, permits, and learner's permits
- Military photo ID cards
Examples of ID we cannot accept
- Any form of ID which has expired
- Library cards
- School ID cards
- Gym ID cards
- Workplace ID cards
- Public transport ID