Before proceeding, please try to repair the game. This can often resolve crashes, particularly if they happen immediately after starting the game.
This article is designed to help you know what we'll need, so that our response will be helping you to resolve the issue rather than a request for more information. Please provide:
A Description
While some crashes appear to occur randomly, others are more predictable. You may know of steps which consistently reproduce the issue, or it may happen immediately upon launching the game. Having an idea of what to look for when reviewing your files can help us to better understand the issue.
Last Epoch Files
Please provide these files in a .zip when reporting a crash. They contain helpful information to diagnose the issue.
Windows
- Any files stored in C:/Users/YOURNAME/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes
- If you can't find the AppData folder, follow this guide
- Your Last Epoch log file if the above directory is empty
- Your system information
Linux
- Your Last Epoch log file tells us what the game client did immediately prior to the crash
- Your system information
Where to Get Help
Once you've collected all the information we need, it's time to reach out to us so we can take a look at it! For the best possible assistance we would recommend posting on our forum, however you can Contact Us directly if you would prefer.