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  1. Last Epoch Support
  2. Last Epoch FAQ
  3. Loot and Inventory

Why do my cosmetics reset, disappear, or won't equip?

  • Updated

If your cosmetics (skins, pets, titles, or wings) keep resetting after logging out, changing scenes, or simply won't equip at all, this is usually caused by a corrupted local cosmetics save file. Follow the steps below to resolve it.

Step 1: Back up and delete the corrupted files (Windows PC)

  1. Go to C:\Users\%userprofile%\AppData\LocalLow\Eleventh Hour Games\Last Epoch\
  2. Make a copy of the online_cosmetic_data_equips.json file and place it in a different location as a backup.
  3. Make a copy of the owned_cosmetics.json file and place it in a different location as a backup.
  4. Delete both original files from the folder.
  5. Relaunch the game. Google Cloud Sync will generate new files and resolve the corrupted data.

Step 2: If cosmetics still won't equip after the above steps

  • Make sure you're logged into the correct account that owns the cosmetics.
  • Try equipping the cosmetic from the cosmetics menu while in the main hub area, not during a scene transition.
  • If a specific item (such as a wing or pet) still won't equip, note the item name and contact support with your account details.

Note: The file-deletion fix above applies to Windows PC only. If you're on a different platform and experiencing this issue, contact support directly.