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Missing DLC items or points after purchase

  • Updated

If you have purchased a supporter pack or DLC and are missing items or points, follow the steps below so our team can verify your purchase and assist you.

What to provide

  • Screenshot of your purchase history or receipt — This can be found in your platform's purchase history (Steam, Epic Games Store, etc.) or your email inbox.
  • Third-party purchase details — If you purchased through a third-party site, include the name of the website and any relevant purchase confirmation details.

Next steps

Once we verify your purchase, we will assist in adding the missing items or points to your account. Submit a support request with the information above and our team will follow up as soon as possible.